FAQ

Frequently asked questions

Is there any tutorial how to use the overlays?

We are working on a tutorial section.

I have payed my purchase but I don't receive a download link

After successful payment the links for downloading your files are sent by e-Mail. Please check your spam folder if you don’t find it in your inbox. The download information is also provided in your personal account area.

If you have ordered a larger amount of single images please be patient. The system processor needs some time to prepare your downloads (approx. 1 minute per image). That means: if you have purchased a quantity of 100 images the preparation will take about 100 minutes. Sorry for that and thank you for your patience!

If you don’t receive the link(s) after waiting for a longer time please contact our support.

Can I use a voucher code after payment?

A voucher code has to be entered and activated in the shopping cart area. After finishing the order with the payment the voucher can not be used afterwards.

Price has changed during ordering process

Our prices include the Spanish VAT (21%). Depending on your location (as entered during checkout process) the taxes of your country will be applied and the price will be updated.